Treetify Terms of Service

Effective date: 1 November 2026Version 2

These Terms of Service are available in English, Czech, and German. In the event of any inconsistency between versions, the Czech version prevails, except where mandatory local consumer-protection law requires otherwise.

1. Acceptance of These Terms

These Terms of Service ("Terms") form a binding agreement between you and Viliam Hromek, a sole trader doing business under a Czech trade licence, with his registered place of business at Gagarinova 2375/9, 787 01 Šumperk, Czech Republic, ID No. (IČO) 21764859, registered in the Trade Register ("Treetify", "we", "us", or "our"), governing your access to and use of the Treetify mobile and web applications and related services (the "Service").

By creating an account or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service. Please also read our Privacy Policy, which explains how we handle personal data and is incorporated into these Terms by reference.

If you are using the Service on behalf of a company or other organization, you confirm that you have the authority to bind that organization to these Terms, and "you" refers to both you and that organization.

2. The Service

Treetify is a tree condition-assessment and reporting tool for professional arborists and tree-care businesses. It lets you:

record customers, grounds/sites, and individual tree assessments (species, dimensions, condition ratings, GPS location, photographs, treatment recommendations, and notes);
reuse saved condition presets;
generate branded, localized PDF assessment reports; and
work from a mobile app in the field (including offline capture) and a web app in the office.

Offline capture. When your device has no connection, tree records can be created and stored locally on the device. Offline records must be assigned to a real customer and ground, and must be manually synced once you are back online. Synchronization is user-driven, not automatic or real-time, and we do not guarantee that it happens in the background or that conflicts between offline and online versions of a record are automatically resolved.

3. Eligibility and Registration

You must be able to form a binding contract to use the Service (generally, at least 18 years old or the age of legal majority where you live) and must provide accurate registration information. You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us immediately at info@treetify.app if you suspect any unauthorized use of your account.

4. Plans, Fees and Billing

Plans. Treetify is offered on the plans listed in our published price list at treetify.app/welcome#pricing: a free plan (Free) and paid plans (currently Standard and Premium). A Team plan has been announced but is not yet available, and an Enterprise plan is available only by individual agreement. Each plan comes with limits — currently the number of trees per customer, the number of trees you can add per calendar month, the number of PDF reports per calendar month, and the number of photographs per tree. The limits and prices that apply are those shown in the price list and in the App under Profile → Subscription when you subscribe.

Prices and billing periods. Paid plans are billed in advance, monthly or yearly, as you choose when subscribing. Payment is taken by card through our payment provider, Stripe, and the subscription renews automatically for the same period until you cancel it. All prices shown are final; we are not registered for VAT. [OWNER TO CONFIRM: how much notice existing subscribers receive before a price change takes effect.]

Free trial. Where the price list offers a free trial of a paid plan (currently 14 days for Standard and Premium), you enter your payment card when you start the trial. Nothing is charged during the trial. Unless you cancel before the trial ends, it converts automatically into a paid subscription, and the first billing period is charged when the trial ends.

Cancelling. You can cancel at any time in the App under Profile → Subscription, which takes you to our payment provider's billing portal. Cancelling stops the next renewal; your plan stays active until the end of the period you have already paid for. [OWNER TO CONFIRM: that the billing portal is set to cancel at the end of the period rather than immediately; whether any refund is given for the unused part of a period or when moving to a lower plan; and the grace period and number of payment retries before a paid plan ends after a failed payment.]

When a paid plan ends. When a paid plan ends — because you cancelled it, a trial ended without converting, or a payment failed — your account continues on the Free plan. Your data is not deleted: your customers, grounds, trees and photographs stay in your account and you can keep viewing and editing them, but the Free plan's limits apply to anything new (adding trees, generating PDF reports, adding photographs). [OWNER TO CONFIRM: whether data above the Free plan's limits is kept indefinitely, and whether any retention period applies to inactive accounts.] Deleting your data is covered in Section 11.

Promotional access. Any promotional access or individually granted plan — including access granted under an internal-tester program — is subject to the conditions communicated to you when it was granted. When it ends, your account continues on the plan you otherwise have, or on the Free plan.

Nothing in this Section limits any statutory right you may have as a consumer, including the right of withdrawal described in Section 15.

5. Your Content

"Your Content" means everything you enter, upload, or generate using the Service — customer and ground records, tree data, notes, photographs, condition presets, your company logo, and your report disclaimer text.

You retain all ownership rights in Your Content. By using the Service, you grant Treetify a limited, non-exclusive license to host, store, reproduce, and display Your Content solely to provide and improve the Service to you (for example, to render your data on screen and to generate your PDF reports).

You are responsible for Your Content and confirm that:

you have the necessary rights to upload it, including the photographs you take and any material you include in a report disclaimer; and
your collection and use of any personal data within it (for example, a client's name, a property address, or GPS coordinates) complies with applicable data protection law.

6. Processing Personal Data About Your Own Clients

When you use the Service to record information about your own customers, property owners, or other third parties, you act as the data controller for that data, and Treetify acts as your data processor, processing it only on your documented instructions to provide the Service (broadly: storing it, displaying it to you, and generating reports from it). You are responsible for having a lawful basis for that processing and for meeting any transparency obligations you owe to those individuals. Business customers may request a Data Processing Agreement covering this relationship by contacting info@treetify.app.

7. Reports — Professional Responsibility and Disclaimer

This is the most important section of these Terms for anyone relying on a Treetify report.

Treetify is a documentation and reporting tool. It is not a source of arboricultural, engineering, safety, or legal advice, and it does not itself assess, verify, validate, or certify the condition, stability, or safety of any tree. Every measurement, rating, recommendation, and conclusion appearing in a report reflects the professional judgment of the individual who entered it — not Treetify. We do not review, check, or warrant the accuracy of any assessment. Any disclaimer text appearing in a report is written and controlled entirely by the reporting company, not by Treetify.

If you generate reports using the Service, you are solely responsible for the professional accuracy of your assessments and for carrying whatever professional indemnity insurance is appropriate to your work. To the fullest extent permitted by law, Treetify disclaims all liability for decisions made, or harm arising, in reliance on the professional content of a report — including harm to people or property resulting from an incorrect tree-condition assessment.

8. Acceptable Use

You agree not to:

use the Service for any unlawful purpose or in violation of any applicable law;
upload content that infringes someone else's intellectual property or privacy rights, or that you do not have the right to share;
attempt to gain unauthorized access to the Service, other users' accounts, or our systems;
reverse-engineer, decompile, or attempt to extract the source code of the Service, except where the law gives you the right to do so;
scrape, crawl, or use automated means to access the Service outside of documented interfaces; or
interfere with or disrupt the integrity or performance of the Service.

We may investigate suspected violations and take appropriate action, including suspending or terminating accounts.

9. Intellectual Property

Treetify and its licensors own all rights in the Service itself — the software, design, trademarks ("Treetify" and our logo), and report templates — other than Your Content. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose. Nothing in these Terms transfers any of our intellectual property to you.

10. Third-Party Services

The Service relies on third-party providers to operate — for example, Google and Apple for sign-in, Esri for the satellite imagery shown on report location maps, and Apple Maps/OpenFreeMap for in-app map views. Your use of these features is also subject to those providers' own terms. Our Privacy Policy describes what data reaches each provider.

11. Suspension and Termination

You may stop using the Service and request deletion of your account at any time via the App or by emailing info@treetify.app; this triggers the deletion process described in our Privacy Policy (account deactivated immediately, data permanently deleted within 30 days, subject to limited backup retention and legal requirements).

We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we reasonably believe doing so is necessary to protect the Service or other users — and, where practical, we will give you notice first. If we discontinue the Service entirely, we will give you reasonable advance notice where possible so you can make use of Your Content beforehand.

12. Data Portability

Beyond generating PDF reports, the Service does not currently offer a fully self-service data export. If you need your data in a portable format — for example, to exercise a right under data protection law — contact info@treetify.app and we will assist you manually.

13. Disclaimers

We make every effort to provide the Service to a high standard of quality, reliability, and security. However, the Service is provided "as is" and "as available," without warranties of any kind, and we cannot guarantee any particular result. You use the Service at your own risk. To the fullest extent permitted by law, we in particular do not guarantee:

Availability. The Service may at any time be temporarily unavailable, interrupted, or limited — for example due to maintenance, updates, outages of third-party providers, network problems, or other circumstances beyond our control. We do not commit to any particular uptime or response time.
Data. Although we try to protect and back up your data, we do not guarantee its completeness, accuracy, or permanent availability, and we are not responsible for its loss, corruption, or unintended alteration, including offline records that have not been synced. You are responsible for keeping copies of data that matters to you (for example, generated PDF reports).
Assessments and reports. We do not guarantee the content, accuracy, completeness, or fitness for use of any assessment, expert opinion, or report created with the Service, or any decision made in reliance on it (see Section 7). Nor do we guarantee the accuracy of maps, satellite imagery, GPS coordinates, calculations, or other material shown in the Service or included in a report.
Error-free and secure operation. We do not warrant that the Service will be free of errors or vulnerabilities, meet your specific requirements, or work on every device, or that offline data will sync automatically, in real time, or without conflicts.
Third-party services. We are not responsible for the availability, functionality, or content of third-party services the Service depends on (see Section 10).

We also disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Nothing in this Section excludes or limits any warranty or liability that cannot lawfully be excluded, including statutory rights available to you as a consumer.

14. Limitation of Liability

To the fullest extent permitted by law:

neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data, arising out of or related to these Terms or the Service;
Treetify will not be liable for damage resulting from loss or corruption of data, unavailability or interruption of the Service, or reliance on the content of any assessment, expert opinion, or report; and
Treetify's total liability arising out of or relating to these Terms or the Service will not exceed the greater of (a) the amount you paid us for the Service in the 12 months before the claim arose, or (b) €100.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

15. Consumer Right of Withdrawal (EU/EEA)

If you are a consumer habitually resident in the EU/EEA and subscribe to a paid plan online, you have the right to withdraw from that contract within 14 days of concluding it, without giving any reason. The contract is concluded when you complete the checkout — including when the subscription starts with a free trial.

To withdraw, send us a clear statement of your decision before the 14-day period ends, for example by email to info@treetify.app. [OWNER TO CONFIRM: whether to provide a model withdrawal form.] If you withdraw during a free trial, nothing has been charged and nothing is owed. If you have already paid, we will refund the payment without undue delay and no later than 14 days after receiving your withdrawal, using the same means of payment you used.

The Service is a digital service that we start providing as soon as you subscribe. If you expressly request that we start providing a paid plan before the withdrawal period ends and you then withdraw, you will pay an amount proportionate to what was provided until you informed us of your withdrawal. Your right of withdrawal ends once the service has been fully provided, if you made that express request and acknowledged that you would lose the right on full performance. [OWNER TO CONFIRM: the checkout does not currently ask for this express request and acknowledgement. Decide whether to add it, and how the proportionate amount is calculated for monthly and yearly plans.]

16. Governing Law and Disputes

These Terms are governed by the laws of the Czech Republic, without regard to conflict-of-law rules. If you are a consumer habitually resident in another EU/EEA country, this choice of law does not deprive you of the protections you are entitled to under the mandatory laws of that country.

Disputes will be subject to the exclusive jurisdiction of the courts of the Czech Republic, except where mandatory consumer-protection law entitles you to bring proceedings in the courts of your own country of residence. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

17. Changes to the Service or These Terms

We may change or discontinue features of the Service, and may update these Terms from time to time. We will post updated Terms in the App or on our website and update the effective date above. For material changes, we will give you reasonable advance notice (for example, by email), particularly if you are on a paid plan.

18. General

Severability. If any provision of these Terms is found unenforceable, the rest remain in effect.
No waiver. Our failure to enforce a provision is not a waiver of it.
Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets, subject to the safeguards described in our Privacy Policy.
Entire agreement. These Terms and our Privacy Policy (and, where applicable, any Data Processing Agreement or published pricing terms) are the entire agreement between you and us regarding the Service.

19. Contact

Viliam Hromek (operating Treetify)
Gagarinova 2375/9, 787 01 Šumperk, Czech Republic
ID No. (IČO): 21764859
Email: info@treetify.app